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Attention RE: recent COVID 19 Virus (Coronavirus) crisis

  • Currently all programs are online as per VicRoads requirement and Covid 19 requirements
  • When face to face programs recommence we will update this information
  • Programs may be cancelled at short notice due to the COVID 19 Virus (Coronavirus) crisis, refunds will be provided

We apologise for any inconvenience during this time.

Refund Policy

In order to obtain a refund:

  1. Participant is to provide a written cancellation notice (“Cancellation Notice”) to Peninsula Health. Cancellation Notice to be sent to the following:

Email: DDD.Behavio.Change.Program@phcn.vic.gov.au

Post:
Program Manager Specialist Clinics
Drink Drug Drive Behaviour Change Program
Peninsula Health Community Health
PO BOX 52
Frankston 3199

  1. If Cancellation Notice is received by Peninsula Health more than 30 days prior to the program commencement a refund will be issued for both the Approved Provider Fee (Peninsula Health fee) and the Program Cost Recovery Fee payable to Vic Roads.
  2. If Cancellation Notice is not received, or is received by Peninsula Health within 30 days of the program commencement, the Program Cost Recovery Fee payable to Vic Roads will be payable. A refund will only be given for the Approved Provider Fee (Peninsula Health fee) for medical reasons and where supporting documentation is provided (ie. medical certificate or statutory declaration) with the Cancellation Notice.

Failure to complete program

  1. When a participant commences the program yet leaves prior to program completion there will be no refund provided except for medical reasons where supporting documentation (ie. medical certificate or statutory declaration) is provided to Peninsula Health within 14 days of the date the participant leaves the program.
  2. Upon receipt of supporting documentation the Approved Provider Fee (Peninsula Health fee) may be reimbursed, however the Program Cost Recovery Fee payable to Vic Roads will not.
  3. The refund will be calculated with a deduction for the part of the program already attended.